Service Loyalty Champion – Customer Care & Scheduling

AutoNation Inc.; Carlsbad (TX); On-site; USD 28,000 - 49,000; Full time

Benefits offered by this job

Competitive compensation and 401k

Health, dental, vision insurance

Maternity benefits

Associate purchase & discounts

YouDecide deals

DRVPNK cancer charity support

Job summary

AutoNation Inc. is seeking a Service Loyalty Coordinator in Carlsbad, TX to make outbound service calls, establish relationships with customers, and schedule appointments for the Service Department.

You will ensure messages reach service consultants, route appointment information, provide reports to dealership management, and handle basic payment processing, contributing to a smooth customer experience.

Qualifications

• High School Diploma or Equivalent required.
• One year certificate from college or technical school, or 3-6 months related experience/training, or equivalent combination.

Responsibilities

• Ask the customer qualifying questions to uncover needs and direct calls appropriately.
• Ensure that service consultants receive messages promptly.
• Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant.
• Provide reporting to dealership management.
• Collect retail charges from the customer in cash, check or authorized charge account.
• Provide customers with the proper change and/or receipt.
• Process and document charge purchases according to policy.
• Close all internal repair orders promptly and route to Billing Clerk for processing.
• File accounting copies of repair orders and parts tickets.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or Equivalent

Certificate from college or technical school

Equivalent combination of education and experience

Job description

AutoNation Inc. is seeking a Service Loyalty Coordinator in Carlsbad, TX to make outbound service calls, establish relationships with customers, and schedule appointments for the Service Department.

You will ensure messages reach service consultants, route appointment information, provide reports to dealership management, and handle basic payment processing, contributing to a smooth customer experience.