Service Loyalty & Appointment Specialist

AutoNation Inc.; Austin (TX); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle purchase/discount programs

Job summary

AutoNation Inc. is seeking a Service Loyalty Coordinator in Austin, TX to make outbound service calls, build relationships with customers, and schedule appointments for the Service Department.

You will ask qualifying questions, route messages, provide reporting to dealership management, and help ensure smooth operations across service advisors and billing, while supporting the customer experience and retention goals.

Qualifications

• High School Diploma or Equivalent.
• One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.
• Ability to read, write, add, subtract, divide and comprehend written instructions and information.
• 6-12 months previous work experience (preferred).
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.
• Previous industry experience (preferred).

Responsibilities

• Make outbound service calls to assess customer needs and direct calls appropriately.
• Ensure service consultants receive messages promptly.
• Schedule service appointments when consultants are unavailable and route appointment information.
• Provide reporting to dealership management.
• Collect retail charges from customers and process payments.
• Provide customers with receipts and change when necessary.
• Process and document charge purchases per Controller policies.
• Close internal repair orders and route to Billing Clerk for processing.
• File copies of repair orders and parts tickets in customer files.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or Equivalent

Certificate from college/technical school

Job description

AutoNation Inc. is seeking a Service Loyalty Coordinator in Austin, TX to make outbound service calls, build relationships with customers, and schedule appointments for the Service Department.

You will ask qualifying questions, route messages, provide reporting to dealership management, and help ensure smooth operations across service advisors and billing, while supporting the customer experience and retention goals.