Service Loyalty Coordinator-AutoNation Toyota South Austin

AutoNation Ford Sanford; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

401(k) matching

Health, dental, vision insurance

Maternity benefits

Associates purchase/discount programs

DRVPNK charitable initiatives

Job summary

AutoNation is hiring a Service Loyalty Coordinator to manage outbound calls, qualify customer needs, and schedule service appointments. You will route information to service consultants, ensure messages are promptly received, and support billing and documentation processes across the Service Department.

The role emphasizes customer service skills, clear communication, and teamwork within a large automotive retailer with comprehensive benefits and employee programs.

Qualifications

• Demonstrated customer service skills with a friendly approach.
• Strong communication and interpersonal abilities.
• Experience in a service/admissions setting is preferred.

Responsibilities

• Make outbound service calls and schedule Service Department appointments.
• Qualify customer needs and route calls to the appropriate consultant.
• Provide appointment info to technicians and route messages promptly.
• Generate and provide reports to dealership management.
• Handle and document charge purchases per policy.
• Close repair orders and file necessary documents.

Skills

Customer service

Communication skills

Interpersonal skills

Industry experience

Education

High School Diploma or Equivalent

Technical certificate (1 year)

Job description

The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department.What are the day-to-day responsibilities?Ask the customer qualifying questions to uncover needs and directs calls appropriatelyEnsures that service consultants receive messages promptlyMake service appointments if service consultants are unavailable, route appointment information to the appropriate service consultantProvide reporting to dealership managementCollect retail charges from the customer in cash, check or authorized charge accountProvide customers with the proper change and/or receiptProperly process and document charge purchases according to the policies established by the ControllerClose all internal repair orders promptly and route to Billing Clerk for processingFile accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service filesWhat are the requirements for this job?High School Diploma or EquivalentOne year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experienceAbility to read, write, add, subtract, divide and comprehend written instructions and information6-12 months previous work experience (preferred)Demonstrated customer service skillsDemonstrated communication and interpersonal skillsPrevious industry experience (preferred)ㅤExciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.