Service Leader: Lead Quality Food & Guest Experience

Chipotle Mexican Grill group; Newark (DE); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital tips

Paid time off

Holiday closures

Competitive compensation

Opportunities for advancement

Job summary

Chipotle Mexican Grill is seeking a Service Leader to ensure a positive customer experience by maintaining a clean, efficient kitchen and a well-trained crew. The role emphasizes food quality, safety, and strong customer service in a fast-paced restaurant environment.

You will lead a team on the line, support operations, and help train and develop future Service Leaders while handling occasional office tasks and cash handling policies.

Qualifications

• Must understand and articulate Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Knowledge of Food Safety and health department matters.
• Familiarity with office paperwork.
• Ability to read, write, speak and understand the primary language of the work location.
• High school diploma.
• Restaurant experience.

Responsibilities

• Make sure great tasting, high quality food is served
• Help resolve food quality issues
• Support food safety including hand washing, glove changes, time and temperature monitoring, and the Daily Food Safety Checklist
• Help resolve customer incidents and ensure positive customer experiences
• Monitor crew breaks, shift changes, shift meetings, and line schedules
• Develop and cross-train all front of house Crew
• Assist with Crew performance reviews
• Develop future Service Leaders
• Assist with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
• Ensure office equipment remains in working order and supplies are ordered as necessary
• Ensure the proper quantity of supplies are available as needed

Skills

Food safety knowledge

Cash handling

Communication skills

Office paperwork familiarity

Restaurant experience

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader to ensure a positive customer experience by maintaining a clean, efficient kitchen and a well-trained crew. The role emphasizes food quality, safety, and strong customer service in a fast-paced restaurant environment.

You will lead a team on the line, support operations, and help train and develop future Service Leaders while handling occasional office tasks and cash handling policies.