Service Leader: Lead Crew & Elevate Guest Experience

Chipotle Mexican Grill group; Palo Alto (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Tuition assistance

Free meals

Medical insurance

Dental & Vision insurance

Digital tips

Paid time off

Holiday closures

Competitive pay

Advancement opportunities

Job summary

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive customer experience by ensuring safe, quality food and trained crew. You’ll keep a clean line, monitor schedules, and assist with office tasks as needed.

The role emphasizes food safety, cash handling, and staff development, with opportunities for advancement and a robust benefits package including tuition assistance and paid time off.

Qualifications

• Understand and articulate Chipotle’s Food With Integrity philosophy.
• Know cash handling policies and procedures.
• Know food safety and health department matters.
• Familiar with office paperwork.
• Able to read, write, speak the primary language of the work location.
• Have restaurant experience.

Responsibilities

• Ensure great tasting, high quality food is served.
• Resolve food quality issues.
• Support food safety policies and procedures.
• Resolve customer incidents and ensure positive experiences.
• Monitor crew breaks, shifts, and line schedules.
• Develop and cross-train front-of-house crew.
• Assist with crew performance reviews.
• Develop future Service Leaders.
• Handle office duties like banking and cash handling policies.
• Ensure office equipment and supplies are maintained.

Skills

Food safety

Cash handling

Office paperwork

Communication skills

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive customer experience by ensuring safe, quality food and trained crew. You’ll keep a clean line, monitor schedules, and assist with office tasks as needed.

The role emphasizes food safety, cash handling, and staff development, with opportunities for advancement and a robust benefits package including tuition assistance and paid time off.