Service Leader: Elevate Guest Experience & Team Growth

Chipotle Mexican Grill group; Town of Canandaigua (NY); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical insurance

Dental insurance

Vision insurance

Digital tips

Paid time off

Holiday closures

Competitive compensation

Advancement opportunities

Job summary

Chipotle Mexican Grill is hiring a Service Leader to maintain a positive customer experience by ensuring safe, high-quality food is prepared and served. The role involves leading a trained crew, keeping a clean line, and supporting daily operations.

You will monitor food safety practices, resolve incidents, supervise breaks and shifts, and contribute to staff development while handling some office tasks and banking responsibilities. Strong communication and high school diploma required.

Qualifications

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of Food Safety and health department matters.
• Have familiarity with office paperwork.
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.

Responsibilities

• Making sure great tasting, high quality food is served.
• Helping to resolve food quality issues.
• Supporting food safety which includes: hand washing and glove changes, time and temperature on the line, shelf-life monitoring, and Daily Food Safety Checklist.
• Helping to resolve customer incidents and working to ensure positive customer experiences.
• Helping to monitor crew breaks, shift changes, shift meetings, and line schedules.
• Developing and cross training all front of house Crew.
• Assisting with Crew performance reviews.
• Developing future Service Leaders.
• Assisting with miscellaneous office administration duties and paperwork.
• Ensuring office equipment remains in working order and supplies are ordered.

Skills

Food Safety

Cash Handling

Office Paperwork

Restaurant Experience

Strong Communication

Education

High school diploma

Job description

Chipotle Mexican Grill is hiring a Service Leader to maintain a positive customer experience by ensuring safe, high-quality food is prepared and served. The role involves leading a trained crew, keeping a clean line, and supporting daily operations.

You will monitor food safety practices, resolve incidents, supervise breaks and shifts, and contribute to staff development while handling some office tasks and banking responsibilities. Strong communication and high school diploma required.