Service Leader: Elevate Guest Experience & Team Growth

Chipotle Mexican Grill group; Iowa City (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital Tips

Paid time off

Holiday closures

Competitive compensation

Opportunities for advancement

Job summary

Chipotle Mexican Grill in the United States seeks a Service Leader to uphold a positive customer experience by ensuring safe, quality food is prepared and served, and to train a well-performing restaurant crew. The role requires staying on the line when busy and assisting with tasks as needed.

The position emphasizes food safety, crew development, and daily operations, including cashiering, inventory, and office routines. This is a hands-on, on-site leadership role in a fast-paced environment.

Qualifications

• Understand Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Knowledge of Food Safety and health department matters.
• Familiarity with office paperwork.
• Ability to speak, write, read, and understand the primary language of the work location.
• High school diploma.
• Restaurant experience.

Responsibilities

• Ensure great tasting, high quality food is served.
• Resolve food quality issues.
• Support food safety - hand washing, glove changes, time/temperature monitoring.
• Resolve customer incidents and ensure positive customer experiences.
• Monitor crew breaks, shift changes, and line schedules.
• Develop and cross-train front of house crew.
• Assist with crew performance reviews.
• Develop future Service Leaders.
• Assist with office administration duties (banking, cash handling policies, and office paperwork).
• Ensure office equipment remains in working order and supplies are stocked.

Skills

Cash handling

Food safety

Office paperwork

Communication

Education

High school diploma

Job description

Chipotle Mexican Grill in the United States seeks a Service Leader to uphold a positive customer experience by ensuring safe, quality food is prepared and served, and to train a well-performing restaurant crew. The role requires staying on the line when busy and assisting with tasks as needed.

The position emphasizes food safety, crew development, and daily operations, including cashiering, inventory, and office routines. This is a hands-on, on-site leadership role in a fast-paced environment.