Service Leader - Elevate Guest Experience & Lead Crew

Chipotle Mexican Grill; Newtown Square (Delaware County); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Paid time off

Holiday closures

Advancement opportunities

Job summary

Chipotle Mexican Grill is seeking a Service Leader to uphold a positive customer experience by ensuring safe, quality food is prepared and served, and by training the restaurant crew for superior service.

The role requires maintaining a clean, organized line and supporting a range of administrative tasks. It offers growth opportunities and a strong emphasis on food safety and team development.

Qualifications

• High school diploma required; restaurant experience preferred.
• Understanding of food safety policies and procedures.
• Ability to lead a team and deliver great guest experiences.

Responsibilities

• Ensure high quality food is served and food safety standards are followed.
• Resolve food quality issues and customer incidents promptly.
• Monitor line metrics, shift changes, and crew breaks.
• Develop and cross-train front-of-house Crew and support staff.
• Assist with crew performance reviews and future leadership development.
• Handle office duties like banking, cash handling, and paperwork.
• Maintain equipment and ordered supplies to keep operations smooth.

Skills

Food safety

Cash handling

Team leadership

Customer service

Training

Education

High school diploma

Tools

POS system

Job description

Chipotle Mexican Grill is seeking a Service Leader to uphold a positive customer experience by ensuring safe, quality food is prepared and served, and by training the restaurant crew for superior service.

The role requires maintaining a clean, organized line and supporting a range of administrative tasks. It offers growth opportunities and a strong emphasis on food safety and team development.