Service Leader: Elevate Guest Experience & Team Growth

Chipotle Mexican Grill; Toledo (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical insurance

Dental insurance

Vision insurance

Digital tips

Paid time off

Holiday closures

Competitive compensation

Career advancement

Job summary

Chipotle Mexican Grill is seeking a Service Leader to ensure a positive customer experience by preparing safe, high-quality food and guiding a trained crew on attentive service.

This role emphasizes maintaining a clean, organized line, supporting food safety, scheduling crew breaks, and developing front-of-house staff. You will work to resolve incidents, train teammates, and help lead the shift with a focus on hospitality and quality.

Qualifications

• Understand Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Knowledge of food safety and health department matters.
• Familiarity with office paperwork.
• Ability to read, write, and understand the primary language of the work location.
• High school diploma.
• Restaurant experience.

Responsibilities

• Ensure great tasting, high quality food is served.
• Resolve food quality issues and support food safety.
• Monitor line timing and temperature; ensure safety checklist compliance.
• Handle customer incidents to maintain positive experiences.
• Schedule crew breaks and line shifts; support training.
• Assist with crew performance reviews and development.
• Support front office duties and supplies management.

Skills

Food safety

Customer service

Team leadership

Food quality

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader to ensure a positive customer experience by preparing safe, high-quality food and guiding a trained crew on attentive service.

This role emphasizes maintaining a clean, organized line, supporting food safety, scheduling crew breaks, and developing front-of-house staff. You will work to resolve incidents, train teammates, and help lead the shift with a focus on hospitality and quality.