Service Leader: Elevate Guest Experience & Growth

Chipotle Mexican Grill group; Kennett Square (Chester County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital Tips

Paid time off

Holiday closures

Competitive compensation

Advancement opportunities

Job summary

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive customer experience by ensuring safe and quality food is prepared and served, and that the restaurant crew is well trained and provides excellent service. The role involves keeping a clean line, coordinating schedules, and guiding front-of-house teams to deliver consistent guest satisfaction.

Responsibilities include resolving food quality issues, enforcing safety standards, and supporting crew performance and future

Qualifications

• Ability to understand and articulate Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Knowledge of Food Safety and health department matters.
• Familiarity with office paperwork.
• Ability to speak, write, read, and understand the primary language(s) of the work location.
• High school diploma.
• Restaurant experience.

Responsibilities

• Making sure great tasting, high quality food is served.
• Helping to resolve food quality issues.
• Supporting food safety which includes hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and following Daily Food Safety Checklist.
• Helping to resolve customer incidents and ensure positive customer experiences.
• Helping to monitor crew breaks, shift changes, shift meetings, and line schedules.
• Developing and cross training all front of house Crew.
• Assisting with Crew performance reviews.
• Developing future Service Leaders.
• Assisting with office administration duties such as banking, cash handling policies and responsibilities, and office paperwork.
• Ensuring office equipment remains in working order and supplies are ordered as necessary.
• Ensuring the proper quantity of supplies are available as needed.

Skills

Food safety

Cash handling

Customer service

Communication

Team training

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive customer experience by ensuring safe and quality food is prepared and served, and that the restaurant crew is well trained and provides excellent service. The role involves keeping a clean line, coordinating schedules, and guiding front-of-house teams to deliver consistent guest satisfaction.

Responsibilities include resolving food quality issues, enforcing safety standards, and supporting crew performance and future