Service Leader: Elevate Guest Experience

Chipotle Mexican Grill; Kansas City (MO); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, vision insurance

Paid time off

Holiday closures

Opportunities for advancement

Job summary

Chipotle Mexican Grill is seeking a Service Leader to uphold a positive customer experience by ensuring safe, high-quality food is prepared and served, while managing a well-trained restaurant crew. You will maintain a clean, efficient line and supervise staff, stepping in to complete tasks when needed.

The role emphasizes food safety, staff development, and providing outstanding service in a fast-paced environment. The position includes opportunities for advancement and a benefits package.

Qualifications

• Front-line leadership experience in a fast-paced environment.
• Strong customer service and communication skills.
• Familiarity with cash handling and basics of food safety.

Responsibilities

• Ensure great tasting, high quality food is served.
• Assist with resolving food quality issues and customer incidents.
• Support food safety practices including hand washing, glove changes, and temperature checks.
• Monitor breaks, shift changes, and line schedules; train crew.
• Assist with crew performance reviews and developing future leaders.
• Handle office tasks and supply management as needed.

Skills

Customer service

Leadership

Communication

Cash handling

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader to uphold a positive customer experience by ensuring safe, high-quality food is prepared and served, while managing a well-trained restaurant crew. You will maintain a clean, efficient line and supervise staff, stepping in to complete tasks when needed.

The role emphasizes food safety, staff development, and providing outstanding service in a fast-paced environment. The position includes opportunities for advancement and a benefits package.