Service Manager

DH Pace Company; Charlotte, Northern (NC, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Life insurance

Disability insurance

401(k) with match

Health Savings Account

Flexible Spending Account

Voluntary benefits

Employee discounts

Annual reviews

Job summary

The DH Pace Company is seeking a Service Manager in Charlotte, NC to lead equipment, service and installation technicians with a high level of customer interaction. This hands-on leadership role carries budget and P&L responsibility and involves scheduling, dispatching, and problem solving to deliver top‑quality service.

You will develop and train technicians and administrative staff while maintaining strong communication with customers and stakeholders.

Qualifications

• Bachelor’s Degree highly preferred.
• Minimum two (2) years’ work experience; preferably with supervisory or managerial responsibilities with a commercial building products and materials company that fixes/repairs/installs equipment/products.
• Excellent communicator who is highly organized and possesses a good mechanical aptitude.
• Must possess a Valid Driver’s License and good driving record.

Responsibilities

• Will have department Budget and P&L responsibility with the expectation of effectively controlling labor and material costs.
• Manage and directly assist with employee/job scheduling/dispatching and provide assistance with technical/mechanical trouble-shooting/problem solving.
• Effectively communicate with customers, ensuring the highest quality service is always provided.
• Develop, train and hire technicians, office administrative personnel and interns/management trainees as necessary.

Skills

Budget management

Supervisory experience

Excellent communication

Mechanical aptitude

Valid driver’s license

Education

Bachelor’s degree preferred

Job description

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

Overhead Door Company of Charlotte ™ , a DH Pace Company, Inc. aspires to hire a Service Manager in Charlotte, NC who will manage equipment, service, and installation technicians. This position will be very hands-on directly leading our entry door systems service and installation business with a high degree of customer interfacing.

Position Overview

• Will have department Budget and P&L responsibility with the expectation of effectively controlling labor and material costs
• Manage and directly assist with employee/job scheduling/dispatching and provide assistance with technical/mechanical trouble-shooting/problem solving
• Effectively communicate with customers, ensuring the highest quality service is always provided
• Develop, train and hire technicians, office administrative personnel and interns/management trainees as necessary
• Other duties as assigned

Qualifications

• Bachelor’s Degree highly preferred
• Minimum two (2) years’ work experience; preferably with supervisory or managerial responsibilities with a commercial building products and materials company that fixes/repairs/installs equipment/products
• Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude
• Must possess a Valid Driver’s License and good driving record

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.