Service & Installations Manager — Lead Tech Team & Budgets

DH Pace; Charlotte (NC); On-site; CAD 111,000 - 152,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holidays and floating holidays

401(k) with employer match

Health Savings Account

Flexible Spending Account

Voluntary benefits

Employee discounts

Job summary

Overhead Door Company of Charlotte, a DH Pace Company, Inc., is seeking a Service Manager to lead our door systems service and installation operations in Charlotte, NC. You will manage budgets, dispatch crews, and work directly with customers to ensure high-quality service.

The role requires 2+ years of supervisory experience and a strong mechanical aptitude, with a Bachelor's degree preferred. You will develop technicians and office staff while upholding safety and service excellence across all

Qualifications

• Bachelor’s degree preferred; supervisory or managerial experience in a commercial building products company is a plus.
• Two+ years of work experience; supervisory/managerial responsibilities preferred.
• Excellent communicator who is highly organized and possesses good mechanical aptitude.
• Valid driver’s license and good driving record required.

Responsibilities

• Manage department budget and P&L with control over labor and material costs.
• Directly assist with employee/job scheduling/dispatching and provide hands-on technical problem solving.
• Communicate with customers to ensure the highest quality service.
• Develop, train and hire technicians and office staff as necessary.
• Other duties as assigned.

Skills

Strong communication

Organized

Mechanical aptitude

Leadership

Education

Bachelor’s Degree

Job description

Overhead Door Company of Charlotte, a DH Pace Company, Inc., is seeking a Service Manager to lead our door systems service and installation operations in Charlotte, NC. You will manage budgets, dispatch crews, and work directly with customers to ensure high-quality service.

The role requires 2+ years of supervisory experience and a strong mechanical aptitude, with a Bachelor's degree preferred. You will develop technicians and office staff while upholding safety and service excellence across all