Service Manager

dhpace; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

PTO + holidays

Life insurance

401(k) plan

HSA account

FSA options

Employee discounts

Job summary

Overhead Door Company of Charlotte, a DH Pace Company, Inc., in Charlotte, NC, seeks a hands-on Service Manager to lead our door, docking and service operations and directly supervise technicians.

The role emphasizes budgeting, scheduling, troubleshooting, and outstanding customer communication, with opportunities to hire and train staff and drive service excellence.

Qualifications

• Bachelor's Degree highly preferred
• Minimum two years of work experience with supervisory or managerial responsibilities in a commercial building products company that fixes/repairs/installs equipment/products
• Excellent communicator, highly organized with good mechanical aptitude
• Must have a valid driver’s license and good driving record

Responsibilities

• Own department Budget and P&L responsibility and control labor and material costs
• Directly assist with employee/job scheduling/dispatching and provide technical problem solving support
• Communicate effectively with customers to ensure high-quality service
• Develop, train and hire technicians, office staff and trainees as needed
• Other duties as assigned

Skills

Communication

Mechanical aptitude

Leadership

Driver's license

Education

Bachelor's degree

Job description

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

Overhead Door Company of Charlotte, a DH Pace Company, Inc. aspires to hire a Service Manager in Charlotte, NC who will manage equipment, service, and installation technicians. This position will be very hands-on directly leading our entry door systems service and installation business with a high degree of customer interfacing.

Position Overview

• Will have department Budget and P&L responsibility with the expectation of effectively controlling labor and material costs
• Manage and directly assist with employee/job scheduling/dispatching and provide assistance with technical/mechanical trouble-shooting/problem solving
• Effectively communicate with customers, ensuring the highest quality service is always provided
• Develop, train and hire technicians, office administrative personnel and interns/management trainees as necessary
• Other duties as assigned

Qualifications

• Bachelor's Degree highly preferred
• Minimum two (2) work experience; preferably with supervisory or managerial responsibilities with a commercial building products and materials company that fixes/repairs/installs equipment/products
• Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude
• Must possess a Valid Driver's License and good driving record

What We Offer

• Comprehensive medical, dental, and vision coverage - available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) optionsVoluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.