Service Growth BDC Agent: High-Volume Appointment Setter

Preston Automotive Group; Hurlock (MD); On-site; USD 19,000 - 28,000; Full time

Job summary

Preston Automotive Group in Maryland is seeking a proactive Service Appointment Specialist to help our service department run smoothly. You will handle inbound calls and drive outbound activity to fill the schedule, collaborating with technicians and advisors to maximize capacity.

This role emphasizes a high-volume, structured workflow, with emphasis on consistent follow-up, overcoming objections, and delivering a top-tier customer experience on every call.

Qualifications

• Setting service appointments.
• Driving outbound activity to fill the schedule.
• Delivering a high-quality customer experience.
• Guiding conversations to booking appointments.
• Staying composed under pressure during busy periods.

Responsibilities

• Handle a high volume of inbound service calls.
• Make 30+ outbound calls to fill the schedule.
• Work closely with the service team to manage capacity.
• Overcome objections and ask for the appointment on every opportunity.
• Create opportunities and guide conversations toward appointments.

Skills

Setting service appointments

Driving outbound activity

Customer experience

Guiding conversations

Handling pressure

Job description

Preston Automotive Group in Maryland is seeking a proactive Service Appointment Specialist to help our service department run smoothly. You will handle inbound calls and drive outbound activity to fill the schedule, collaborating with technicians and advisors to maximize capacity.

This role emphasizes a high-volume, structured workflow, with emphasis on consistent follow-up, overcoming objections, and delivering a top-tier customer experience on every call.