Service Appointment Specialist

Preston Automotive Group; Preston (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

Preston Automotive Group in Maryland is seeking a dedicated service associate to enhance our service department's success. You will handle inbound and outbound calls, ensuring a smooth scheduling process and high-quality customer interactions.

The role demands strong communication skills and the ability to manage multiple tasks under pressure, contributing directly to our team's growth and customer satisfaction.

Qualifications

• Experience in a service role with high call volume.
• Excellent communication skills.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Handle high volume of inbound service calls.
• Make outbound calls to set appointments.
• Work closely with the service team to manage workflow.

Skills

Inbound service call handling

Outbound calling

Customer experience support

Conversation management

Ability to work under pressure

Job description

Preston Automotive Group in Maryland is seeking a dedicated service associate to enhance our service department's success. You will handle inbound and outbound calls, ensuring a smooth scheduling process and high-quality customer interactions.

The role demands strong communication skills and the ability to manage multiple tasks under pressure, contributing directly to our team's growth and customer satisfaction.