Service Experience Specialist - Flexible Schedule

Stretch Zone; McAllen (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Stretch Zone is seeking a customer-focused Service Advisor in McAllen, TX to greet customers, detail repair or service needs, and secure approvals before work begins. You will generate Repair Order Requests, coordinate with the service team, review completed work with customers, and process payments while maintaining a tidy showroom.

Preferred candidates have a high school diploma, experience with auto service software, and knowledge of auto/truck maintenance; advancement opportunities and a

Qualifications

• High School graduate or comparable vocational training.
• Knowledge of computerized sales and marketing software.
• Knowledge of auto/truck tire, lubrication and maintenance issues.
• Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions.

Responsibilities

• Promptly meets and greets customers
• Creates Repair Order Request detailing service to be performed or merchandise to be sold
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment
• Maintains cleanliness of showroom and re-stocks display as needed
• Performs daily cash/sales procedures at close of business day
• Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations

Skills

Customer service

Sales software

Auto/truck tire knowledge

Vehicle service manuals

Mitchell Repair

Activant

All-Data

Education

High School diploma

Tools

Mitchell Repair

Activant

All-Data

Vehicle service manuals

Job description

Stretch Zone is seeking a customer-focused Service Advisor in McAllen, TX to greet customers, detail repair or service needs, and secure approvals before work begins. You will generate Repair Order Requests, coordinate with the service team, review completed work with customers, and process payments while maintaining a tidy showroom.

Preferred candidates have a high school diploma, experience with auto service software, and knowledge of auto/truck maintenance; advancement opportunities and a