Service Advisor - Flexible Schedule & Customer Experience

Sheridan Ford; Wilmington (DE); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off

Paid Training

Employee vehicle purchase plans

Flexible Work Schedule

Job summary

Sheridan Auto Group is seeking a Service Advisor to own the customer experience in the service lane. You will be the first point of contact, greet vehicle owners, explain repair steps, and coordinate technician scheduling with professionalism and care.

We welcome newcomers to automotive service and value prior roles in customer service, retail, hospitality, or restaurant settings. We offer medical and dental, a 401K, paid time off, paid training, employee vehicle plans, and flexible work

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Excellent time management skills.
• Strong communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Oversee drive lane flow; ensure prompt, courteous, and effective service.
• Own the customer experience by completing tasks that leave a positive impression.
• Provide concierge support for owner inquiries, by phone or in person.
• Optimize daily technician time to meet service demand.
• Distribute work between technicians efficiently.

Skills

Organized

Friendly personality

People management

Time management

Customer communication

Professional appearance

Clean driving record

Background check & drug screen

Job description

Sheridan Auto Group is seeking a Service Advisor to own the customer experience in the service lane. You will be the first point of contact, greet vehicle owners, explain repair steps, and coordinate technician scheduling with professionalism and care.

We welcome newcomers to automotive service and value prior roles in customer service, retail, hospitality, or restaurant settings. We offer medical and dental, a 401K, paid time off, paid training, employee vehicle plans, and flexible work