Automotive Service Advisor: Customer Experience & Scheduling

Priority Dispatch Corp.; Stephenville (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Priority Dispatch Corp. is seeking a customer-focused service associate in Texas to greet customers, listen to their vehicle concerns, and gather information for technicians. You will explain repair needs and costs, document issues, and coordinate scheduling to optimize workflows.

The role includes advising on maintenance options and gently upselling services while respecting the customer’s budget. Strong communication, organization, and basic computer skills are essential to document and relay

Qualifications

• Customer Service Skills: Strong interpersonal skills to build rapport with customers and provide exceptional service.
• Automotive Knowledge: A solid understanding of automotive repair and maintenance processes to communicate with customers and technicians.
• Organizational Skills: Ability to manage multiple tasks and appointments efficiently.
• Technical Proficiency: Familiarity with automotive service software and tools, as well as basic computer skills for documentation and communication.

Responsibilities

• Greet customers, listen to their concerns, and gather information about their vehicle issues.
• Provide clear explanations of repair needs and associated costs.
• Record customer information and vehicle issues accurately for technicians.
• Advise customers on necessary maintenance and services with benefits and costs.
• Manage service schedule and coordinate appointments to optimize workflow.
• Keep customers updated on repair status and changes in costs or recommendations.
• Upsell additional services and products while respecting customer budget and preferences.

Skills

Customer Service

Automotive Knowledge

Organizational Skills

Technical Proficiency

Job description

Priority Dispatch Corp. is seeking a customer-focused service associate in Texas to greet customers, listen to their vehicle concerns, and gather information for technicians. You will explain repair needs and costs, document issues, and coordinate scheduling to optimize workflows.

The role includes advising on maintenance options and gently upselling services while respecting the customer’s budget. Strong communication, organization, and basic computer skills are essential to document and relay