Service Coordinator I - Scheduling & Customer Support

Generac; Sussex (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Generac seeks a Service Coordinator I to support daily operations in the Wisconsin Sussex service office. You will create and manage service jobs, route calls, and assist with scheduling to keep jobs moving smoothly.

The role requires strong computer skills, familiarity with Microsoft Office, and the ability to work under pressure while coordinating with technicians and customers. You will report to the Branch Manager and help maintain accurate records.

Qualifications

• High School Diploma or GED required.
• 1–3 years of administrative experience in a service-related business.
• 1–3 years scheduling field technicians and/or customer service.
• Proficient in Microsoft Office applications and basic math.

Responsibilities

• Serve as primary point-of-contact for customers and triage service requests.
• Create and manage service jobs in the system and coordinate technician schedules.
• Proactively schedule preventive maintenance and repairs with customers.
• Use customer portals to manage open work orders and ensure timeliness.
• Track job progress from start to completion and escalate issues as needed.
• Participate in service operations meetings to align priorities.
• Provide cross-functional support to other Service Department roles.
• Join rotating on-call shifts for emergency service requests as required.

Skills

Administrative experience

Scheduling experience

Customer service

Time management

Interpersonal skills

Handling high-pressure situations

Basic math

Education

High School Diploma or GED

Associate or bachelor's degree (preferred)

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Generac seeks a Service Coordinator I to support daily operations in the Wisconsin Sussex service office. You will create and manage service jobs, route calls, and assist with scheduling to keep jobs moving smoothly.

The role requires strong computer skills, familiarity with Microsoft Office, and the ability to work under pressure while coordinating with technicians and customers. You will report to the Branch Manager and help maintain accurate records.