Service Coordinator I: Scheduling & Customer Support

DR Power LLP; Sussex (WI); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Generac is seeking a Service Coordinator I to support the daily operations of the Service Department. You will create and manage service jobs, schedule technicians, maintain electronic records, and coordinate with teams to ensure timely, high‑quality service; the role reports to the Branch Manager and requires strong multitasking and customer service skills.

This is an on-site position based in Wisconsin, offering growth in a fast-paced environment.

Qualifications

• 1–3 years of administrative experience in a service-related business.
• 1–3 years of scheduling field technicians and/or customer service.
• Basic knowledge of Microsoft Office applications.

Responsibilities

• Serve as primary point of contact for customers and triage service requests.
• Create and manage service jobs in the system and coordinate technician schedules.
• Proactively schedule preventive maintenance and repairs with customers.
• Use customer portals to track open work orders and keep records up to date.
• Monitor job progress from start to finish and escalate issues to meet deadlines.
• Participate in department meetings to align priorities and resolve challenges.
• Provide cross-functional support to maintain operational continuity.
• Participate in rotating on-call coverage for emergency requests by location.

Skills

Admin experience

Tech scheduling

MS Office

Education

Associate or bachelor’s degree

Tools

Microsoft Office

Job description

Generac is seeking a Service Coordinator I to support the daily operations of the Service Department. You will create and manage service jobs, schedule technicians, maintain electronic records, and coordinate with teams to ensure timely, high‑quality service; the role reports to the Branch Manager and requires strong multitasking and customer service skills.

This is an on-site position based in Wisconsin, offering growth in a fast-paced environment.