HVAC Service Coordinator | Dispatch & Startup Lead

AIR Control Concepts; Harrisburg (Dauphin County); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Health & Wellness

401(k) with company match

Paid time off

Paid holidays

Employee assistance program

Job summary

Energy Transfer Solutions is seeking a Service Coordinator in Harrisburg, PA to manage service agreements and equipment startups. You will coordinate field technicians, process service requests, and liaise with internal teams to keep customers informed and ensure timely responses.

The role requires strong communication, organization, and multitasking in a fast-paced HVAC environment. On-site work in Harrisburg with opportunities for professional development.

Qualifications

• 3+ years in HVAC coordinator/dispatch or similar admin role.
• Experience in Commercial/Industrial or Residential HVAC.
• Strong communication and teamwork abilities.
• Proficient with Microsoft Office, SharePoint, Egnyte and FACTS.

Responsibilities

• Act as primary point of contact for the service department via phone and email.
• Coordinate field service technicians and schedule work orders.
• Liaise between ETS departments to process service requests and inquiries.
• Build relationships with customers and manufacturers.
• Prioritize service requests based on urgency and customer needs.
• Generate work orders in FACTS for repairs, maintenance, warranty, and startups.
• Update and maintain service startup and preventive maintenance logs.
• Manage filing in Outlook and track work orders in SharePoint/Egnyte.

Skills

HVAC coordination

Customer service

Communication

Multitasking

Office software

Tools

SharePoint

Egnyte

FACTS

Microsoft Outlook

Job description

Energy Transfer Solutions is seeking a Service Coordinator in Harrisburg, PA to manage service agreements and equipment startups. You will coordinate field technicians, process service requests, and liaise with internal teams to keep customers informed and ensure timely responses.

The role requires strong communication, organization, and multitasking in a fast-paced HVAC environment. On-site work in Harrisburg with opportunities for professional development.