Service Experience Manager: Lead Teams to Elevate Service

Nordstrom; Annapolis (MD); On-site; USD 48,000 - 77,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Merchandise Discount

401k & PTO

Job summary

Nordstrom in Annapolis is seeking a Service Experience Manager to mentor the team, drive service initiatives, and support sales goals. You’ll lead training, develop staff, and ensure a top-quality customer experience.

You’ll recruit, coach, and motivate, manage schedules, and partner with store leadership to grow the business. The role offers a competitive salary and comprehensive benefits.

Qualifications

• 1+ years of successful retail management experience.
• Ability to develop and maintain productive relationships with store leadership.

Responsibilities

• Drive store volume through support and education of Service Experience initiatives.
• Recruit, hire, train, develop and motivate your team.
• Support your team as they educate and assist employees on tools and processes.
• Create a solid business plan to meet service and sales goals.
• Drive continuous improvements in the department.

Skills

Retail management

Customer service

Leadership

Communication

Team motivation

Job description

Nordstrom in Annapolis is seeking a Service Experience Manager to mentor the team, drive service initiatives, and support sales goals. You’ll lead training, develop staff, and ensure a top-quality customer experience.

You’ll recruit, coach, and motivate, manage schedules, and partner with store leadership to grow the business. The role offers a competitive salary and comprehensive benefits.