Assistant Service Experience Manager — Lead & Elevate CX

Nordstrom, Inc.; Clayton (MO); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

401k

Medical/Vision/Dental

Paid Time Off

Life Insurance

Disability Insurance

Merchandise Discount

Job summary

Nordstrom, Inc. is seeking an Assistant Service Experience Manager to lead and coach the service team, focusing on delivering an exceptional customer experience.

You will partner with store merchandising and operations to drive customer-driven initiatives and process adoption with innovative tech. The role supports financial management and budget responsibilities while ensuring security and privacy of customer data.

Qualifications

• Goal-oriented and eager to grow as a leader.
• Strong organizational, delegation and follow-through skills.
• Clear written and verbal communication, plus strong interpersonal abilities.

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customer experience.
• Coach a team of specialists to drive education and adopt new behaviors and processes.
• Build relationships with merchandising and store teams to lead customer-driven initiatives.
• Assist with financial aspects and budgets to drive efficiencies and improvements.
• Protect the security and privacy of customer information through education and compliance.
• Perform Service Experience, Cash Room and Communication procedures as applicable.

Skills

Leadership

Communication

Time management

Multitasking

OS proficiency

Education

High school diploma

Tools

MS Windows

iOS

Android

Job description

Nordstrom, Inc. is seeking an Assistant Service Experience Manager to lead and coach the service team, focusing on delivering an exceptional customer experience.

You will partner with store merchandising and operations to drive customer-driven initiatives and process adoption with innovative tech. The role supports financial management and budget responsibilities while ensuring security and privacy of customer data.