Service Experience Manager: Lead Teams & Drive Sales

Nordstrom Inc; Thousand Oaks (CA); Sur place; USD 37 000 - 59 000; Plein temps

Avantages offerts par ce poste

401k

Medical/Vision/Dental

PTO accruals

Holidays

Discounts

Résumé du poste

Nordstrom, Inc. is seeking a Service Experience Manager to mentor a store team, drive sales through service initiatives, and champion Nordstrom Rewards and gift card programs. You’ll recruit, train, and develop talent while modeling exceptional customer service.

You’ll partner with store leadership to analyze metrics, set goals, and plan actions that improve the customer experience and store performance. A proven retail leadership track record and flexible scheduling are required.

Qualifications

• 1+ years of retail management experience.
• Ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders.
• Exceptional customer service skills and a passion to inspire others.
• Dynamic leadership and ability to develop future leaders.
• Proven track record of using key metrics to identify opportunities and drive business.
• Effective communication skills.
• Ability to work a flexible schedule including evenings and weekends.

Responsabilités

• Drive store volume through the support and education of Service Experience initiatives such as Nordstrom Rewards and gift cards.
• Recruit, hire, train, develop and motivate your team.
• Support your team as they educate and assist employees on tools, processes and systems to enhance the customer shopping experience and increase sales.
• Create a solid business plan that enables your team to meet service and sales goals.
• Drive continuous improvements to the department.
• Lead and develop future leaders and strengthen partnerships with store leadership.

Connaissances

Retail leadership

Relationship building

Customer service

Team development

Data-driven decision making

Communication

Flexible scheduling

Description du poste

Nordstrom, Inc. is seeking a Service Experience Manager to mentor a store team, drive sales through service initiatives, and champion Nordstrom Rewards and gift card programs. You’ll recruit, train, and develop talent while modeling exceptional customer service.

You’ll partner with store leadership to analyze metrics, set goals, and plan actions that improve the customer experience and store performance. A proven retail leadership track record and flexible scheduling are required.