Service Experience Leader: Drive Sales & Team Growth

Nordstrom; Orland Park (IL); On-site; USD 48,000 - 77,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Off

Job summary

Nordstrom provides comprehensive benefits and a clear career path in a dynamic retail environment, with opportunities to influence store-level success and customer loyalty.

Qualifications

• 1+ years of successful retail management experience.
• Exceptional customer service skills and a passion to inspire others to deliver outstanding service.
• Dynamic leadership skills and a proven ability to motivate and develop future leaders.
• A proven track record of using key metrics to identify opportunities and drive business.
• Flexible schedule based on business needs, including evenings and weekends.

Responsibilities

• Drive store volume through service initiatives and education (Nordstrom Rewards and gift cards).
• Recruit, hire, train, develop and motivate your team.
• Support your team with tools, processes, and systems to enhance customer shopping experience and sales.
• Create a solid business plan to meet service and sales goals.
• Drive continuous improvements to support department success.

Skills

Retail management

Customer service

Leadership

Communication

Team motivation

Job description

Nordstrom provides comprehensive benefits and a clear career path in a dynamic retail environment, with opportunities to influence store-level success and customer loyalty.