Service Experience Manager: Lead Teams, Elevate Service & Sales

Nordstrom, Inc.; Thousand Oaks (CA); On-site; USD 37,000 - 59,000; Full time

Job summary

Nordstrom, Inc. is seeking a Service Experience Manager to lead a team and drive business results. You will mentor staff, educate on tools and processes, and execute a business plan focused on service and sales goals.

You will recruit and develop talent, emphasize exceptional customer service, and use key performance metrics to identify opportunities and improvements. A flexible schedule including evenings and weekends is required as part of store leadership responsibilities.

Qualifications

• 1+ years of successful retail management experience.
• Ability to develop and maintain relationships with store leaders.
• Exceptional customer service skills with a passion to inspire others.
• Proven leadership capable of motivating future leaders.
• Strong track record of using metrics to drive business opportunities.
• Effective communication skills and flexibility for evenings/weekends.

Responsibilities

• Drive store volume through service initiatives like Nordstrom Rewards and gift cards.
• Recruit, hire, train, develop and motivate your team.
• Support team education on tools, processes and systems to enhance shopping experiences and sales.
• Create a solid business plan for service and sales goals.
• Drive continuous improvements to support department success.

Skills

Retail management

Leadership

Customer service

Communication

Team motivation

Metrics-driven

Flexible schedule

Job description

Nordstrom, Inc. is seeking a Service Experience Manager to lead a team and drive business results. You will mentor staff, educate on tools and processes, and execute a business plan focused on service and sales goals.

You will recruit and develop talent, emphasize exceptional customer service, and use key performance metrics to identify opportunities and improvements. A flexible schedule including evenings and weekends is required as part of store leadership responsibilities.