Service Experience Manager: Lead, Inspire, Elevate Retail

Nordstrom Inc; Lenexa (KS); On-site; USD 44,000 - 70,000; Full time

Benefits offered by this job

Merchandise Discount

Performance-based incentives

401k and insurance options

Job summary

Nordstrom Inc. is seeking a Service Experience Manager to lead a team of associates in delivering outstanding customer service and driving store performance. You’ll mentor, coach, recruit, and develop leaders while collaborating with store leadership to meet service and sales goals.

You will focus on service initiatives such as Nordstrom Rewards and gift card programs, using data to drive improvements and staffing decisions for a top-tier customer experience each day.

Qualifications

• For Nordstrom Stores Roles: Prior experience in a Rack Store is preferred
• For Nordstrom Rack Roles: Prior experience in a Nordstrom Store is preferred
• 1+ years of successful retail management experience
• The ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders
• Exceptional customer service skills and a passion to inspire others to deliver outstanding service
• Dynamic leadership skills and a proven ability to motivate and develop future leaders
• A proven track record of using key metrics to identify opportunities and drive business
• Effective communication skills
• The ability to work a flexible schedule based on business needs, including evenings and weekends

Responsibilities

• Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
• Recruit, hire, train, develop and motivate your team – their success is your success
• Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
• Create a solid business plan that enables your team to work together to meet service and sales goals
• Support the success of your department by driving continuous improvements

Skills

Retail management

Leadership

Customer service

Communication skills

Flexibility schedule

Job description

Nordstrom Inc. is seeking a Service Experience Manager to lead a team of associates in delivering outstanding customer service and driving store performance. You’ll mentor, coach, recruit, and develop leaders while collaborating with store leadership to meet service and sales goals.

You will focus on service initiatives such as Nordstrom Rewards and gift card programs, using data to drive improvements and staffing decisions for a top-tier customer experience each day.