Service Experience Leader — Inspire Teams & Drive Growth

Nordstrom Inc; Orland Park (IL); On-site; USD 48,000 - 77,000; Full time

Job summary

Nordstrom Inc. is seeking a Service Experience Manager in Illinois to mentor and lead a team while driving service initiatives and sales. You’ll recruit, train, and motivate staff, educate on tools and processes, and build a business plan to hit service and sales goals.

You’ll also push for continuous improvements across the department. Ideal candidates bring at least 1+ year of retail management experience, strong customer service, and the ability to develop leaders and leverage key metrics to

Qualifications

• 1+ years of successful retail management experience
• Ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders
• Exceptional customer service skills and a passion to inspire others to deliver outstanding service
• Dynamic leadership skills and a proven ability to motivate and develop future leaders
• A proven track record of using key metrics to identify opportunities and drive business
• Effective communication skills
• The ability to work a flexible schedule based on business needs, including evenings and weekends

Responsibilities

• Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
• Recruit, hire, train, develop and motivate your team – their success is your success
• Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
• Create a solid business plan that enables your team to work together to meet service and sales goals
• Support the success of your department by driving continuous improvements

Skills

Retail management

Customer service

Leadership

Communication

Relationship building

Flexibility

Evenings/weekends

Metrics-driven

Store operations

Job description

Nordstrom Inc. is seeking a Service Experience Manager in Illinois to mentor and lead a team while driving service initiatives and sales. You’ll recruit, train, and motivate staff, educate on tools and processes, and build a business plan to hit service and sales goals.

You’ll also push for continuous improvements across the department. Ideal candidates bring at least 1+ year of retail management experience, strong customer service, and the ability to develop leaders and leverage key metrics to