Service Experience Manager: Lead Teams & Elevate Service

Nordstrom; Thousand Oaks (CA); On-site; USD 37,000 - 59,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Off

Life Insurance

Disability Insurance

Merchandise Discount

Job summary

Nordstrom is seeking a Service Experience Manager in Thousand Oaks, CA. You will mentor and lead a team, drive service initiatives, and help customers through education and support of tools and processes to boost sales and satisfaction.

You’ll recruit and develop leaders, build business plans to meet service and sales goals, and continuously improve department performance. Strong communication and flexibility to work evenings/weekends are required.

Qualifications

• 1+ years of successful retail management experience.
• Ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders.
• Exceptional customer service skills and a passion to inspire others to deliver outstanding service.
• Dynamic leadership skills and a proven ability to motivate and develop future leaders.
• A proven track record of using key metrics to identify opportunities and drive business.

Responsibilities

• Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards.
• Recruit, hire, train, develop and motivate your team – their success is your success.
• Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales.
• Create a solid business plan that enables your team to work together to meet service and sales goals.
• Support the success of your department by driving continuous improvements.

Skills

Leadership

Customer service

Communication

Flexibility

Sales skills

Job description

Nordstrom is seeking a Service Experience Manager in Thousand Oaks, CA. You will mentor and lead a team, drive service initiatives, and help customers through education and support of tools and processes to boost sales and satisfaction.

You’ll recruit and develop leaders, build business plans to meet service and sales goals, and continuously improve department performance. Strong communication and flexibility to work evenings/weekends are required.