Assistant Service Experience Manager — Lead & Elevate CX

Nordstrom, Inc.; Los Angeles (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement & PTO

Life Insurance & Disability

Job summary

Nordstrom, Inc. in Los Angeles, CA, is seeking an Assistant Service Experience Manager.

The role focuses on owning disciplines, coaching a team, and driving customer-driven initiatives to deliver exceptional service experiences. A day in the life includes partnering with merchandising and store teams, managing process adoption with technology and innovation, and supporting budgetary decisions to improve efficiency and customer outcomes.

Qualifications

• Ambition to grow as a leader and pursue future opportunities.
• Track record of successful results, e.g. achieving goals.
• Strong organizational, delegation and follow-through skills.
• Clear and effective written and verbal communication.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• High school diploma, or equivalent (preferred)

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure adoption of new behaviors and processes
• Develop relationships with both merchandising and store teams to lead and integrate change that promotes customer driven initiatives
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement
• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
• Perform all Service Experience, Cash Room and Communication procedures as applicable

Skills

Influencing

Collaboration

Customer experience

Leadership

Communication

Multitasking

Education

High school diploma (preferred)

Tools

MS Windows

iOS

Android

Job description

Nordstrom, Inc. in Los Angeles, CA, is seeking an Assistant Service Experience Manager.

The role focuses on owning disciplines, coaching a team, and driving customer-driven initiatives to deliver exceptional service experiences. A day in the life includes partnering with merchandising and store teams, managing process adoption with technology and innovation, and supporting budgetary decisions to improve efficiency and customer outcomes.