Service Experience Assistant Manager — Growth & Impact

Nordstrom; San Mateo (CA); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Merchandise Discount

401k

Job summary

Nordstrom in California seeks an Assistant Service Experience Manager to lead and support store initiatives focused on customer excellence. You will coach a team of specialists, align with merchandising, and manage budgets to drive efficiency and change. Strong communication and multitasking are essential in a fast-paced environment.

The role emphasizes ownership of processes, privacy compliance, and cross-functional collaboration to deliver outstanding results across service and operations.

Qualifications

• Track record of delivering results and meeting goals.
• Strong organizational, delegation and follow-through skills.
• Clear and effective written and verbal communication; strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with MS Windows, iOS and Android.
• High school diploma or equivalent preferred.

Responsibilities

• Own disciplines and drive process adoption with technology and innovation to improve customer experience.
• Assist in coaching a team of specialists to educate and promote new behaviors and processes.
• Build relationships with merchandising and store teams to support customer-driven initiatives.
• Assist with financial aspects and budgets to drive efficiency and improvements.
• Help protect customer privacy and ensure compliance and issue disposition.
• Perform Service Experience, Cash Room and Communication procedures as applicable.

Skills

Goal oriented

Influencing

Collaboration

Customer experience

Communication

Multitasking

Education

High school diploma

Tools

MS Windows

iOS

Android

Job description

Nordstrom in California seeks an Assistant Service Experience Manager to lead and support store initiatives focused on customer excellence. You will coach a team of specialists, align with merchandising, and manage budgets to drive efficiency and change. Strong communication and multitasking are essential in a fast-paced environment.

The role emphasizes ownership of processes, privacy compliance, and cross-functional collaboration to deliver outstanding results across service and operations.