Service Experience Lead: Fashion & Customer Delight

Nordstrom Inc; Overland Park (KS); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement & PTO

Life Insurance

Disability

Merchandise Discount

EAP Resources

401k

Job summary

Nordstrom Inc. in Overland Park, Kansas, seeks an Assistant Service Experience Manager who is goal-oriented and passionate about fashion. The role focuses on influencing, collaborating, and driving results to provide an exceptional customer experience.

You will coach a team of specialists, partner with store teams to lead change, manage budgets, and help protect customer information while upholding procedures and service standards.

Qualifications

• High school diploma or equivalent preferred.
• Strong organizational and delegation skills.
• Clear written and verbal communication; strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Own disciplines and drive process adoption with technology and innovation.
• Coach an interactive team of specialists to drive education through influence and coaching.
• Develop relationships with merchandising and store teams to lead customer-driven initiatives.
• Assist with financial aspects and budgets to drive efficiencies and improvements.
• Protect security and privacy of customer information and educate on compliance.

Skills

Influencing

Collaboration

Customer focus

Coaching

Organizational skills

Communication

Multitasking

Windows

iOS

Android

Education

High school diploma or equivalent

Tools

Windows OS

iOS

Android

Job description

Nordstrom Inc. in Overland Park, Kansas, seeks an Assistant Service Experience Manager who is goal-oriented and passionate about fashion. The role focuses on influencing, collaborating, and driving results to provide an exceptional customer experience.

You will coach a team of specialists, partner with store teams to lead change, manage budgets, and help protect customer information while upholding procedures and service standards.