Service Experience Lead: Customer-Centric Advisor

Webb Automotive Group; Plainfield (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Average annual compensation of $60,000 - $85,000

Health insurance – Company contributes a portion to cost

Dental, Vision, Assurity, and LifeLock insurance options available

401(k) with company matching

Paid Time Off

Family owned and operated

Positive work environment

Job summary

Webb Automotive Group is seeking a full-time Service Advisor in Plainfield, Illinois. The ideal candidate will be customer-focused, with the ability to assess vehicle needs accurately and coordinate technician workflow to ensure a seamless service experience.

Responsibilities include greeting customers, gathering vehicle information, providing maintenance recommendations, and ensuring high-quality, efficient service. The role requires strong organizational skills and a friendly demeanor. The company offers competitive annual compensation and healthcare benefits.

Qualifications

• Must have a clean driving record and hold a valid driver’s license.
• Professional appearance, maintaining a well-groomed and polished image.
• Must be willing to submit to a Background Check and Drug Screen.

Responsibilities

• Uphold and understand manufacturer warranty guidelines, policies, and procedures.
• Oversee the service lane to ensure prompt, courteous, and efficient service.
• Greet customers promptly and courteously upon arrival.
• Gather comprehensive customer and vehicle information.
• Assess and recommend maintenance based on vehicle age, mileage, and service history.
• Provide detailed and accurate estimates for parts and labor costs.
• Ensure final invoices align with completed work.
• Establish clear follow-up timelines with customers.
• Provide concierge support for all customer inquiries.
• Efficiently allocate work among technicians to optimize daily productivity.

Skills

Strong organizational and time management skills

Friendly, customer-oriented demeanor

Exceptional communication skills

Proven leadership abilities

Job description

Webb Automotive Group is seeking a full-time Service Advisor in Plainfield, Illinois. The ideal candidate will be customer-focused, with the ability to assess vehicle needs accurately and coordinate technician workflow to ensure a seamless service experience.

Responsibilities include greeting customers, gathering vehicle information, providing maintenance recommendations, and ensuring high-quality, efficient service. The role requires strong organizational skills and a friendly demeanor. The company offers competitive annual compensation and healthcare benefits.