Automotive Service Advisor: High-Earning, Tech-Savvy Growth Path

Urbana-Autopark; Urbana (IL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Paid Training

Discounts on vehicles

Job summary

The Ed Napleton Automotive Group in Urbana, IL is seeking a Service Advisor to act as the liaison between customers and our technicians. You will present repair recommendations and keep customers informed throughout the service process.

Join a family-owned, growing group with competitive pay and benefits, including medical, dental, vision, and a 401(k). Prior service advisor experience is a plus, but we welcome motivated candidates who are tech-savvy and customer-focused.

Qualifications

• Exceptional customer service skills.
• Tech-savvy with ability to learn and utilize dealership technology.
• Willingness to undergo a background check in accordance with local laws.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication—keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers
• Utilize cutting edge Fixed Operations Technology

Skills

Customer service

Tech savvy

Automotive knowledge

Job description

The Ed Napleton Automotive Group in Urbana, IL is seeking a Service Advisor to act as the liaison between customers and our technicians. You will present repair recommendations and keep customers informed throughout the service process.

Join a family-owned, growing group with competitive pay and benefits, including medical, dental, vision, and a 401(k). Prior service advisor experience is a plus, but we welcome motivated candidates who are tech-savvy and customer-focused.