Customer Experience Service Advisor

Fields Motorcars; Glenview (IL); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short and Long Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family-owned and operated

Health and wellness

Saturday Lunches

Discounts on products and services

Job summary

Fields Auto Group in Glenview, IL is seeking a Service Advisor to own the customer experience in the service lane. You will be the first point of contact, explain the repair process, and coordinate with technicians to keep customers informed.

The role emphasizes a professional, friendly demeanor, strong communication, and the ability to manage time and drive dealership service flow. Competitive pay and comprehensive benefits are offered.

Qualifications

• Need organized and friendly personality with strong communication.
• Ability to manage others and coordinate with team.
• Good time management and professional appearance.
• Driving record acceptable and willing to background check.

Responsibilities

• Oversee the flow of the Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer experience and leave a positive impression.
• Provide concierge support for owner inquiries via phone or in person.
• Ensure daily technician time is sold to service customers and distribute work efficiently.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills

Professional, well-groomed appearance

Acceptable driving record

Pre-employment background check

Job description

Fields Auto Group in Glenview, IL is seeking a Service Advisor to own the customer experience in the service lane. You will be the first point of contact, explain the repair process, and coordinate with technicians to keep customers informed.

The role emphasizes a professional, friendly demeanor, strong communication, and the ability to manage time and drive dealership service flow. Competitive pay and comprehensive benefits are offered.