Auto Service Advisor: Customer-Focused, Growth & Training

York Automotive Group; Plainfield (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Job summary

York Automotive Group in Plainfield, IN is seeking a professional, customer-focused Service Advisor to serve as the primary liaison between customers and the Service Department. You will deliver an exceptional customer experience, maintain ongoing communication through the repair process, and ensure accurate documentation and sales performance aligned with dealership standards.

Responsibilities include greeting customers, writing up concerns, setting expectations for timelines and costs,

Qualifications

• High School diploma or equivalent required.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced dealership environment.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Provide a high level of professional customer service at every point of contact.
• Greet customers promptly and perform thorough write-ups with accurate concern documentation.
• Set clear expectations regarding repair timelines, costs, and communication updates.
• Maintain proactive communication (phone, text, email) throughout the repair process.
• Present inspection findings and recommendations with transparency and integrity.
• Obtain proper authorization for repairs and document approvals accurately.
• Monitor repair progress and ensure timely updates to customers.
• Support technician efficiency through clear and accurate repair order documentation.
• Maintain CSI performance standards set by dealership management.
• Resolve customer concerns professionally.
• Call on various customer lists to increase appointment volume.
• Perform other responsibilities and duties that may not appear in this description.

Skills

Communication

Interpersonal skills

Fast-paced environment

Driver's license

Job description

York Automotive Group in Plainfield, IN is seeking a professional, customer-focused Service Advisor to serve as the primary liaison between customers and the Service Department. You will deliver an exceptional customer experience, maintain ongoing communication through the repair process, and ensure accurate documentation and sales performance aligned with dealership standards.

Responsibilities include greeting customers, writing up concerns, setting expectations for timelines and costs,