Service Experience Lead - Customer Care & Diagnostics

Duluthdodgeminnesota; Duluth (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Paid vacation

Growth opportunities

Paid Training

Long term job security

Discounts on products and services

New vehicle OEM purchase program

No weekends

Substantial Guarantee for the first 6 Months

Job summary

Duluthdodgeminnesota in Duluth, Minnesota is seeking a Service Manager to oversee service operations and ensure excellent customer service. Candidates should exhibit strong leadership skills and a clean driving record.

Responsibilities include managing service orders, assisting technicians, and maintaining high customer satisfaction. Ideal candidates are organized, communicative, and self-directed. A professional appearance is essential.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong communication skills and a clean driving record.

Responsibilities

• Oversee service orders and ensure prompt service.
• Manage customer inquiries with care.
• Distribute work efficiently among technicians.
• Maintain positive Customer Happiness scores.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills

Professional appearance

Record of service and sales success

Positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record

Job description

Duluthdodgeminnesota in Duluth, Minnesota is seeking a Service Manager to oversee service operations and ensure excellent customer service. Candidates should exhibit strong leadership skills and a clean driving record.

Responsibilities include managing service orders, assisting technicians, and maintaining high customer satisfaction. Ideal candidates are organized, communicative, and self-directed. A professional appearance is essential.