Service Experience Coordinator

DBS Residential Solutions, Inc.; Duluth (MN); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) with company match

Paid time off

Paid holidays

Ongoing training and development

Career advancement opportunities

Life insurance

Health Savings Account

Job summary

DBS Residential Solutions, Inc. is seeking a friendly, organized Service Coordinator to support our Service Team in Duluth, MN.

This full-time, in-office position keeps service calendars full, assists customers with questions, and ensures a remarkable experience from first call through completed appointment. You will work with the service technicians to maintain schedules, troubleshoot customer concerns with empathy, and reflect the DBS standard of service in every interaction.

Qualifications

• Previous customer service experience is required.
• Call-center, scheduling, or data-entry experience is preferred.
• Experience handling difficult conversations or de-escalating customer concerns is a plus.
• Spanish-speaking applicants are encouraged to apply!

Responsibilities

• Answer incoming calls from service customers.
• Schedule service appointments and keep technician calendars full and organized.
• Help customers troubleshoot concerns and determine the next steps.
• Respond to questions with patience, empathy, and professionalism.
• Maintain accurate customer information and service records.

Skills

Customer service

Communication

Phone etiquette

Organization

Problem solving

Job description

DBS Residential Solutions, Inc. is seeking a friendly, organized Service Coordinator to support our Service Team in Duluth, MN.

This full-time, in-office position keeps service calendars full, assists customers with questions, and ensures a remarkable experience from first call through completed appointment. You will work with the service technicians to maintain schedules, troubleshoot customer concerns with empathy, and reflect the DBS standard of service in every interaction.