Service Experience Lead - Customer Care & Shop Ops

McDaniels Volkswagen; Orangeburg (SC); On-site; USD 55,000 - 90,000; Full time

Job summary

McDaniels Auto Group is seeking a Service Manager to oversee the Drive Lane, ensuring courteous and efficient service while promoting a positive dealership experience. You will coordinate service orders, assign work to technicians, and uphold warranty processes with attention to quality and customer satisfaction.

The role requires strong leadership, excellent communication, and a proven track record in service and sales within a dealership environment.

Qualifications

• Organized and friendly personality.
• Proven ability to manage others.
• Strong time management and communication skills.
• Professional appearance and customer-focused mindset.
• Clean driving record and valid driver's license.

Responsibilities

• Oversee service orders and flow of Drive Lane to ensure prompt service.
• Take ownership of customer experience and ensure positive impressions.
• Provide concierge support for owner inquiries, phone or in person.
• Manage technicians' time and distribute work between them.
• Answer questions about vehicle problems, warranties, services and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist diagnosing vehicle problems and order parts as necessary.
• Oversee warranty claims administration and training of service department.
• Reinforce company policies and ensure compliance with laws and regulations.
• Maintain good relations with factories and foster positive employee relations.

Skills

Organized personality

People management

Time management

Customer communication

Professional appearance

Sales experience

Customer satisfaction

Team oriented

Self-motivated

Driver's license

Job description

McDaniels Auto Group is seeking a Service Manager to oversee the Drive Lane, ensuring courteous and efficient service while promoting a positive dealership experience. You will coordinate service orders, assign work to technicians, and uphold warranty processes with attention to quality and customer satisfaction.

The role requires strong leadership, excellent communication, and a proven track record in service and sales within a dealership environment.