Service Experience Coordinator

Company Wrench Ltd.; Lakeland (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Company Wrench Ltd. in Lakeland, FL is seeking a Service Writer who serves as the main contact for service customers. You will process and manage all work orders from start to finish, ensuring entries, scheduling, and completion within a five-day window.

The role requires strong communication, organization, and computer skills to prepare estimates, obtain approvals, and coordinate with the parts and shop teams. Regular hours Monday through Friday with in-office work are expected.

Qualifications

• High School Diploma or equivalent is required.
• Experience as a service writer or mechanic is preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Answer phones and liaison between service and customers.
• Open and document work orders with symptoms and required repairs.
• Prepare estimates and obtain approvals for parts and labor.
• Coordinate with parts and shop to ensure timely completion.

Skills

Customer service

Communication

Organizational skills

Computer literacy

Education

High School Diploma

Tools

CRM software

MS Office

Job description

Company Wrench Ltd. in Lakeland, FL is seeking a Service Writer who serves as the main contact for service customers. You will process and manage all work orders from start to finish, ensuring entries, scheduling, and completion within a five-day window.

The role requires strong communication, organization, and computer skills to prepare estimates, obtain approvals, and coordinate with the parts and shop teams. Regular hours Monday through Friday with in-office work are expected.