Service Coordinator & Customer Experience Lead

SWS Equipment, LLC; Tacoma (WA); On-site; USD 52,000 - 65,000; Full time

Job summary

SWS Equipment, LLC is seeking a Service Advisor to be the main customer contact throughout the service lifecycle. You will create and manage work orders, schedule resources, prepare estimates, and coordinate with technicians, Parts, Sales, and vendors to ensure timely service delivery.

You will monitor open work orders, inform customers of progress, and support invoicing by ensuring accurate documentation. This onsite role runs Monday–Friday, 8am–5pm PST, with an emphasis on accuracy and

Qualifications

• High school diploma or equivalent required.
• Three or more years of experience in service coordination or related field.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
• Experience with ERP or service management software preferred.
• Onsite, Monday–Friday, 8am–5pm PST.

Responsibilities

• Serve as the primary customer contact by phone, email, and in person.
• Create, maintain, and close work orders for technician execution.
• Schedule field service, shop repairs, and projects to maximize productivity.
• Prepare estimates and documentation for customer approvals.
• Coordinate with technicians, Parts, Sales, Logistics, and vendors to ensure resources are available.
• Support warranty claims by providing documentation and details.

Skills

Manage multiple priorities

Customer service

Communication

Education

High school diploma or equivalent

Associate degree or technical training, preferred

Tools

Microsoft Office Suite (Outlook, Excel, Word)

Flyntlok

Sage

Job description

SWS Equipment, LLC is seeking a Service Advisor to be the main customer contact throughout the service lifecycle. You will create and manage work orders, schedule resources, prepare estimates, and coordinate with technicians, Parts, Sales, and vendors to ensure timely service delivery.

You will monitor open work orders, inform customers of progress, and support invoicing by ensuring accurate documentation. This onsite role runs Monday–Friday, 8am–5pm PST, with an emphasis on accuracy and