Service Writer

Lippert; Indiana (PA); On-site; USD 42,000 - 62,000; Part time

Job summary

Lippert is seeking a Service Writer to act as the primary liaison between customers and service technicians. You will manage vehicle service requests, communicate with customers, and coordinate workflow from start to finish.

You will provide cost estimates, explain services, and keep customers updated on progress. Excellent communication skills and strong knowledge of record keeping and computer programs are required to succeed in this role.

Qualifications

• Excellent communications skills and knowledge of record keeping and computer programs are a must.
• Act as liaison between customers and technical staff; interpret and convey inquiries and requests.

Responsibilities

• Receive, interpret, and communicate customer inquiries and requests to technicians; convey responses to customers.
• Prepare and complete customer repair orders with clearly documented repair concerns and upgrades; ensure proper charges and timely closure.
• Maintain accurate and timely reports/records for the service department.
• Sell Lippert products based on customer needs or repairs.
• Inform customers of timelines, costs, and changes with a focus on quality service and repeat business.
• Prepare estimates with detailed information for work needed on the customer's unit.
• Place part orders for repair orders and ensure parts arrive on site before scheduled service.

Skills

Customer communication

Record keeping

Computer skills

Tools

Lippert products knowledge

Job description

Overview

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

1. A unique, inclusive and supportive company culture.
2. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
3. Fair and competitive compensation.
4. Career development and mentoring and opportunities to grow.
5. Holiday, personal and vacation days.

Summary/Objective:

A service writer provides a connection between a customer and service technicians, managing vehicle service requests, customer communication, and workflow coordination from start to finish. They provide cost estimates, explain services, and keep customers updated on progress. Excellent communications skills and knowledge of record keeping and computer programs are a must.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Responsible for serving as a liaison between customers and technical staff by receiving, interpreting, and accurately communicating customer inquiries, concerns, and requests, and by conveying technical responses and information back to customers.
2. Accurately prepares and completes customer repair orders by clearly documenting repair concerns or requested upgrades, ensuring all related charges are properly posted and that repair orders are closed in a timely manner.
3. Maintain accurate and on-time reports / records relating to the service department’s operations with the company.
4. Knowledgeable in all Lippert products and can sell products based on customer needs or repairs.
5. Greets customers in a timely and professional manner and maintains clear communication by keeping customers informed of service completion timelines, associated costs, and any changes, with an emphasis on delivering high-quality customer service and promoting repeat business.
6. Prepare estimates with detailed and accurate information for necessary work needed on the customers' unit.
7. Place part orders for repair orders and ensure the parts are on site prior to customers' scheduled