Service Experience Coordinator

Ancira Enterprises, Inc.; Killeen (TX); On-site; USD 23,000 - 30,000; Full time

Job summary

Ancira Auto Group in Texas seeks a Service Support Coordinator to ensure service work moves efficiently and customer satisfaction stays high.

This hands-on, non-management role supports customers, monitors repair orders, follows up on open items, coordinates information among service advisors, technicians, parts and management, and escalates unresolved issues as needed to keep our customers happy.

Qualifications

• Experience in automotive dealership, service or parts preferred.
• High school diploma or equivalent required.
• Valid Texas driver's license and continued vehicle insurability required when driving duties are assigned.

Responsibilities

• Assist customers and monitor repair-order status.
• Follow up on open items, identify delays, and escalate as needed.
• Coordinate information among Service Advisors, technicians, parts and management.
• Provide back-up support for Service Advisors to keep customers as the main focus.

Skills

Customer service

Clear communication

Follow-through

Attention to detail

Multitasking

Tech-savvy

Team collaboration

Active role

Education

High school diploma or equivalent

Job description

Ancira Auto Group in Texas seeks a Service Support Coordinator to ensure service work moves efficiently and customer satisfaction stays high.

This hands-on, non-management role supports customers, monitors repair orders, follows up on open items, coordinates information among service advisors, technicians, parts and management, and escalates unresolved issues as needed to keep our customers happy.