Service Support Coordinator

Ancira Auto Group; Killeen (TX); On-site; USD 23,000 - 30,000; Full time

Job summary

Ancira Auto Group in Texas seeks a Service Support Coordinator to ensure service work moves efficiently and customer satisfaction stays high.

This hands-on, non-management role supports customers, monitors repair orders, follows up on open items, coordinates information among service advisors, technicians, parts and management, and escalates unresolved issues as needed to keep our customers happy.

Qualifications

• Experience in automotive dealership, service or parts preferred.
• High school diploma or equivalent required.
• Valid Texas driver's license and continued vehicle insurability required when driving duties are assigned.

Responsibilities

• Assist customers and monitor repair-order status.
• Follow up on open items, identify delays, and escalate as needed.
• Coordinate information among Service Advisors, technicians, parts and management.
• Provide back-up support for Service Advisors to keep customers as the main focus.

Skills

Customer service

Clear communication

Follow-through

Attention to detail

Multitasking

Tech-savvy

Team collaboration

Active role

Education

High school diploma or equivalent

Job description

Service Support Coordinator

Ancira Auto Group is seeking a Service Support Coordinator to assure service work moves efficiently and Customer Satisfaction remains A+.

This is a hands-on service-drive position. You'll assist customers, monitor repair-order status, follow up on open items, help identify delays and bottlenecks, coordinate information among Service Advisors, technicians, parts and management, and make sure unresolved issues are followed through or escalated appropriately.

We're looking for someone who:

• Enjoys helping customers
• Communicates clearly and professionally
• Notices when something is falling through the cracks
• Follows through instead of simply passing problems along
• Can manage interruptions and changing priorities
• Is comfortable using dealership systems, computers, phones, texting and other technology
• Can learn and adapt to new technology and changing work processes
• Works well with customers and multiple dealership departments
• Enjoys physical activity; this is not a 'desk job'

Automotive dealership, service or parts, customer-service, hospitality, dispatch, or related experience is preferred. High school diploma or equivalent required. A valid Texas driver's license and continued vehicleinsurability are required when driving duties are assigned.

Schedule: 7-6 M-F and availability to work Saturdays 7-3.

Pay: $17-22/hr DOE

This is not a people-management position. It is an active coordination and customer-support role with responsibility for following assigned matters through completion and providing valuable back-up for our Service Advisors to focus on the main thing: Our Customer.