Service Support Coordinator

Patriot Buick GMC; Killeen (TX); On-site; USD 23,000 - 30,000; Full time

Job summary

Ancira Auto Group is seeking a Service Support Coordinator for a hands-on service-drive role to keep service work moving smoothly and maintain A+ customer satisfaction. You will assist customers, monitor repair-order status, follow up on open items, and help identify delays while coordinating information among Service Advisors, technicians, parts, and management.

Schedule is 7-6 Monday–Friday with Saturdays 7-3; pay is 17-22 USD per hour DOE.

Qualifications

• Automotive dealership, service or parts, customer-service, hospitality, dispatch, or related experience is preferred.
• High school diploma or equivalent required.

Responsibilities

• Assist customers and monitor repair-order status.
• Follow up on open items and escalate unresolved issues.
• Coordinate information among Service Advisors, technicians, parts and management.
• Ensure timely completion of assigned matters and provide back-up for Service Advisors.

Education

High school diploma or equivalent

Job description

Service Support Coordinator

Ancira Auto Group is seeking a Service Support Coordinator to assure service work moves efficiently and Customer Satisfaction remains A+.

This is a hands-on service-drive position. You'll assist customers, monitor repair-order status, follow up on open items, help identify delays and bottlenecks, coordinate information among Service Advisors, technicians, parts and management, and make sure unresolved issues are followed through or escalated appropriately.

We're looking for someone who:

• Enjoys helping customers
• Communicates clearly and professionally
• Notices when something is falling through the cracks
• Follows through instead of simply passing problems along
• Can manage interruptions and changing priorities
• Is comfortable using dealership systems, computers, phones, texting and other technology
• Can learn and adapt to new technology and changing work processes
• Works well with customers and multiple dealership departments
• Enjoys physical activity; this is not a 'desk job'

Automotive dealership, service or parts, customer-service, hospitality, dispatch, or related experience is preferred. High school diploma or equivalent required. A valid Texas driver's license and continued vehicleinsurability are required when driving duties are assigned.

Schedule: 7-6 M-F and availability to work Saturdays 7-3.

Pay: $17-22/hr DOE

This is not a people-management position. It is an active coordination and customer-support role with responsibility for following assigned matters through completion and providing valuable back-up for our Service Advisors to focus on the main thing: Our Customer.