Service Experience Coordinator

Patriot Buick GMC; Killeen (TX); On-site; USD 23,000 - 30,000; Full time

Job summary

Ancira Auto Group is seeking a Service Support Coordinator for a hands-on service-drive role to keep service work moving smoothly and maintain A+ customer satisfaction. You will assist customers, monitor repair-order status, follow up on open items, and help identify delays while coordinating information among Service Advisors, technicians, parts, and management.

Schedule is 7-6 Monday–Friday with Saturdays 7-3; pay is 17-22 USD per hour DOE.

Qualifications

• Automotive dealership, service or parts, customer-service, hospitality, dispatch, or related experience is preferred.
• High school diploma or equivalent required.

Responsibilities

• Assist customers and monitor repair-order status.
• Follow up on open items and escalate unresolved issues.
• Coordinate information among Service Advisors, technicians, parts and management.
• Ensure timely completion of assigned matters and provide back-up for Service Advisors.

Education

High school diploma or equivalent

Job description

Ancira Auto Group is seeking a Service Support Coordinator for a hands-on service-drive role to keep service work moving smoothly and maintain A+ customer satisfaction. You will assist customers, monitor repair-order status, follow up on open items, and help identify delays while coordinating information among Service Advisors, technicians, parts, and management.

Schedule is 7-6 Monday–Friday with Saturdays 7-3; pay is 17-22 USD per hour DOE.