Service Experience Assistant Manager Drive Customer Delight

Nordstrom Inc; Livingston (NJ); Presencial; USD 32.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

Descripción de la vacante

Nordstrom Inc. is seeking an Assistant Service Experience Manager in Livingston, NJ to drive exceptional customer experiences. You will coach a specialist team, collaborate with merchandising and store teams, and support budgets while ensuring security and privacy of customer information.

The role emphasizes ownership, process adoption, and the ability to prioritize in a fast-paced fashion retail environment. A high school diploma is preferred.

Formación

• Demonstrated results orientation and goal achievement.
• Strong organizational and delegation skills with follow-through.
• Clear written and verbal communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with multiple operating systems (Windows, iOS, Android).

Responsabilidades

• Owns ownership of disciplines and process adoption with technology and innovation to enhance customer experience.
• Coaches a team of specialists to educate through influence and adopt new behaviors.
• Builds relationships with merchandising and store teams to lead customer-driven initiatives.
• Assists with Service Experience Manager on budgets and financial aspects for efficiency.
• Helps protect security and privacy of customer information and handle issues.
• Performs Service Experience, Cash Room and Communication procedures as applicable.

Conocimientos

Track record of results

Organization & delegation

Communication

Multitasking

OS proficiency

High school diploma (preferred)

Educación

High school diploma or equivalent (preferred)

Herramientas

MS Windows

iOS

Android

Descripción del empleo

Nordstrom Inc. is seeking an Assistant Service Experience Manager in Livingston, NJ to drive exceptional customer experiences. You will coach a specialist team, collaborate with merchandising and store teams, and support budgets while ensuring security and privacy of customer information.

The role emphasizes ownership, process adoption, and the ability to prioritize in a fast-paced fashion retail environment. A high school diploma is preferred.