Assistant Service Experience Lead - Fashion CX

Nordstrom; Lakewood (CO); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement & P

Life Insurance & Disability

Merchandise Discount & EAP

Job summary

Nordstrom in Lakewood, CO is seeking an Assistant Service Experience Manager who is goal-oriented and passionate about fashion. You will coach a team, influence change, and partner with store teams to deliver exceptional customer experiences.

This role includes budget awareness, process adoption with technology, and protecting customer privacy, with a pay range of $24.25–$27.00 hourly and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent preferred.
• Track record of strong productivity and goal achievement.
• Clear written and verbal communication; strong interpersonal skills.

Responsibilities

• Own disciplines and process adoption with technology to enhance customer experience.
• Coach an interactive team of specialists to drive education and adoption of new behaviors.
• Develop relationships with merchandising and store teams to lead customer-driven change.
• Assist with budgets and financials to drive efficiencies and continuous improvement.
• Protect customer information and ensure privacy compliance.

Skills

Leadership potential

Customer experience

Communication skills

Multi-tasking

Tech proficiency

Education

High school diploma or equivalent

Job description

Nordstrom in Lakewood, CO is seeking an Assistant Service Experience Manager who is goal-oriented and passionate about fashion. You will coach a team, influence change, and partner with store teams to deliver exceptional customer experiences.

This role includes budget awareness, process adoption with technology, and protecting customer privacy, with a pay range of $24.25–$27.00 hourly and a comprehensive benefits package.