Service Experience Advisor: Tech-Sales & Customer Solutions

Micro Center, Inc.; Indianapolis (IN); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount

Tuition Reimbursement & Education

Paid Time Off

401K Plan

Job summary

Micro Center is seeking a self-motivated, results-oriented Service Experience Advisor in Indianapolis. You’ll be the first contact for technical service, guiding customers through service intake and solutions while promoting services like PriorityCare+ and Data Backup.

Entry-level with opportunities for commission-based earnings, ideal for those with sales or hospitality backgrounds. You’ll work at the Knowledge Bar, handling pricing estimates, basic troubleshooting, and POS transactions, while

Qualifications

• High School diploma or equivalent.
• No prior technical experience required.
• Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience.
• Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally.

Responsibilities

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar.
• Listen actively to customer concerns and guide them through appropriate service solutions and offerings.
• Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner.
• Clearly communicate estimated pricing, timelines, and expectations at time of check-in.
• Assist in basic troubleshooting and accurately route work orders to the appropriate service queues.
• Process service and point of sale transactions accurately and completely.
• Maintain minimum attachment rates and productivity standards.
• Stay informed of current promotions and attachment opportunities.
• Provide timely, professional updates to customers regarding service status.
• Obtain required certifications as directed by management.
• Keep a clean, organized, and customer-ready workspace.

Skills

Customer service

Sales experience

Education

High School diploma

Tools

Point of sale systems

Job description

Micro Center is seeking a self-motivated, results-oriented Service Experience Advisor in Indianapolis. You’ll be the first contact for technical service, guiding customers through service intake and solutions while promoting services like PriorityCare+ and Data Backup.

Entry-level with opportunities for commission-based earnings, ideal for those with sales or hospitality backgrounds. You’ll work at the Knowledge Bar, handling pricing estimates, basic troubleshooting, and POS transactions, while